Terms of Use for Jilili Terms & Conditions

General Terms & Conditions

These Terms & Conditions constitute a legal agreement between Jilili (jilili.bet) and all its users. By using the Jilili platform, you confirm that you have read, understood, and agree to comply with these terms.

Jilili is an online gaming platform offering Sports Betting, casino games, lottery, and more for users in Bangladesh. These Terms and Conditions may be updated from time to time. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

These Terms and Conditions are available in both Bengali and English. In the event of any conflict, the English version shall prevail.

Account Registration & Use

To register on Jilili, you must meet the following requirements. Failure to comply with these Terms and Conditions may result in your application being denied or your existing account being closed.

• Users must be at least 18 years of age at the time of registration.
• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• Your name, address, mobile number, and date of birth must all be accurate. Providing false information may result in your account being closed.
• You are responsible for keeping your account password confidential. Access must not be shared with anyone else.
• Any changes to your account information must be updated immediately.
• Transferring or selling your account is strictly prohibited.

Deposit & Withdrawal Policy

Deposits and withdrawals on Jilili are easy via Mobile Pay, Nagad, and Rocket. All financial transactions are governed by these Terms and Conditions.

KYC verification must be completed on your account before withdrawals can be processed. Withdrawals will not be initiated from unverified accounts. jilili reserves the right to hold any suspicious transactions without providing a reason.

• Deposits will only be accepted from registered payment methods.
• Payments from third-party accounts are not accepted.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Suspected money laundering or suspicious transactions will be reported to the relevant authorities.

Bonus & Promotion Terms

Jilili regularly offers a variety of bonuses and promotions. To take advantage of these offers, users must comply with the applicable terms and conditions. Any misuse of bonuses will result in the forfeiture of both the bonus and any associated winnings.

• Each bonus has its own wagering requirements, which will be displayed before you claim it.
• The welcome bonus is available to new members once only.
• Claiming bonuses through multiple accounts is strictly prohibited.
• Bonuses have an expiry date. Any bonus not used within the specified period will be automatically forfeited.
• Withdrawals cannot be made until all wagering requirements have been met.
• Jilili reserves the right to modify or cancel any bonus program at any time.

Prohibited Activities

To maintain the fairness and security of the Jilili platform, the following activities are strictly prohibited. Any violation of these Terms & Conditions will result in immediate action.

• Using fraudulent methods, software, or bots.
• Creating or operating more than one account.
• Exploiting or abusing the bonus system.
• Sharing or disclosing your account credentials to others.
• Money laundering or transactions involving illegal funds.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Harassing other users or using abusive language.
• Operating an account on behalf of a minor.

If any of the above activities are detected, the account will be permanently suspended and the balance may be confiscated. In serious cases, legal action will be taken.

KYC Verification Process

Jilili follows internationally recognized KYC (Know Your Customer) standards. This is required to prevent money laundering and to ensure the safety of all players.

• Identity verification is required before any withdrawal.
• A scanned copy of your National ID card or passport must be submitted.
• A utility bill or bank statement is accepted as proof of address.
• Verification typically takes 24–72 hours to complete.
• All submitted documents must be clear and legible.

If KYC verification fails or documents are incomplete, your withdrawal cannot be processed. Jilili reserves the right to request additional documentation if necessary.

Account Closure & Suspension

Jilili reserves the right to suspend or permanently close any account under the following circumstances.

• Violation of the Terms & Conditions.
• If fraudulent or suspicious activity is detected.
• Registration using false or misleading information.
• Failure to pass KYC verification.
• At the direction of legal or regulatory authorities.

You may close your account at any time. Please complete all pending withdrawals before doing so. Any eligible balance remaining in a closed account will be returned through the standard process.

Responsible Gaming Policy

Jilili is fully committed to responsible gaming. We want our members to enjoy gaming as a fun and entertaining experience. As part of these Terms and Conditions, we provide a range of protective measures to support that.

• Set daily, weekly, and monthly deposit limits at your convenience.
• Self-Exclusion: The option to exclude yourself from the platform for a set period of time.
• Cooling-Off Period: The option to temporarily pause your gaming activity.
• Access to a detailed history of your gaming activity and spending.
• If problematic gaming behaviour is identified, the support team will actively step in to help.

Dispute Resolution Process

If you have a dispute with Jilili, please contact our support team first. Most issues can be resolved directly through open communication.

• Step 1: Contact our support team via live chat or email.
• Step 2: If unresolved within 48 hours, escalate to a manager.
• Step 3: Submit the matter as a formal complaint.
• Final Option: Independent mediation assistance is available.

For disputes regarding game outcomes, server logs will serve as the definitive evidence. If a technical issue results in a loss, Jilili will investigate and make a final determination.

Policy Updates & Contact

Jilili reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or an on-platform notice.

Continued use of the platform after any updates will be considered acceptance of the revised terms. We recommend reviewing this page regularly to stay informed.

For any questions or feedback, please get in touch with us:

• Email: support@jilili.bet
• Live Chat: Click the chat button on the right side of the platform
• Support Hours: 7 days a week, 24 hours a day